To: Members of the Mid-America Athletic Trainers’ Association
From: Rusty McKune, ATC | MAATA President
Cancellation and Refund Policy
The Mid-America Athletic Trainers’ Association (MAATA) will offer a full refund of the general conference registration fees for requests received up to 2 weeks prior to the event. In the 2 weeks leading up to the event, refunds will be granted less a $15 administrative fee. No cancellations will be processed on or after the first day of the scheduled event.
The MAATA will offer a full refund of the pre-conference fees if received greater than two weeks prior to the event and the associated online home study materials have not been accessed. No refunds will be available for the pre-conference sessions within two weeks of the conference or thereafter or if the home study materials have been accessed.
All refund requests must be sent in writing (postal or email) to and received by the treasurer of the MAATA (firstname.lastname@example.org) and will be processed no later than four weeks after the last day of the Annual Meeting. Refunds will be issued to the original payer in the same amount as the payment received.
Grievance Policy & Procedure
Participants in any continuing education event presented by the Mid-America Athletic Trainers’ Association (MAATA) who have a grievance should submit the grievance in writing to the Annual Meeting and Clinical Symposia Coordinator within 30 days of the conclusion of the meeting. The Annual Meeting Coordinator will share the grievance with the MAATA Executive Committee for review and analysis. The MAATA Executive Committee will review the grievance, determine a response, and articulate the outcome to the person filing the grievance. The contact information for the Mid-America Athletic Trainers’ Association Annual Meeting and Clinical Symposia Coordinator and the Mid-America Athletic Trainers’ Association Executive Committee can be found at the MAATA website found at www.maatad5.org